Ensuring Your Satisfaction and Care for Artwork

Love x Cross Studio aims for excellence, however things may not go as expected. If you find any issues with your order, please reach out to me through the Contact Form or feel free to email me at hello@lovexcrossstudio.com

The studio strives to provide the most accurate photography possible. However, slight variations in color and appearance may occur due to differences in device screens, display settings, and lighting conditions. For the most accurate representation of the artwork’s colors, we recommend viewing the piece on multiple devices and, when possible, under different lighting conditions.

Please Note: Original paintings are not eligible for refunds, as I cannot guarantee that the artwork will be returned in its original or that the packaging will provide adequate protection during transit.

All other products are eligible for a refund as long as they are unopened. If you decide to start a return, you will be responsible for shipping fees to send it back to the Studio.

Your new artwork is a treasure, and thoughtful care will help preserve its beauty and integrity for years to come. Handle it gently at every stage—whether you are hanging, framing, or stretching the piece.

Once the artwork is in your care, you are responsible for its proper handling and preservation. To help you protect your investment, each original artwork is accompanied by a care instructions form with guidance for maintaining and displaying your piece.

With the right care, your artwork can remain a cherished part of your collection for generations.

EU Consumers: For details on your Rights to Withdrawal, kindly consult SECTION 10. & SECTION 19. of the Terms of Service.

Shipping Queries: Please find answers to common questions in our Q&A.

Important Shipping and Returns Information:

If a package is refused or declined at the time of delivery, the order will not be eligible for a refund.

For issues like damaged or missing packages, please Contact Me within 14 days of delivery, providing your order number, damage photos, and pictures of the packaging.

Please Note: Since the shipping carrier will handle your claim, any refund or reimbursement will be issued directly by the carrier, in accordance with their claims process and policies.

If your package is returned to the studio due to an incorrect or incomplete shipping address. I’m happy to help get your package back to you, and it can be reshipped once the correct address is provided. Please note that any additional shipping or reshipping fees will be the customer’s responsibility.

To International Collectors: If any taxes pertinent to your country are unpaid, and the piece returns to the studio, I'll process your refund, subtracting the shipping costs.